With special, innovative,and different advantages, Xetimes delivers IT services&solutions in China for global partners and clients for 18 years, from different industries including retail, industry, ICT, medical, education, logistics,etc. Customers rely ,trust and consider Xetimes as their branch office in China to support their business locally and has gained a strong reputation in the industry.Xetimes provides IT managed services, IT consulting, network operations, IMAC, break fix, trouble shooting, maintenance services in whole China with bilingual engineers with your required SLA and low price to make customers satisfied.
Xetimes services cover almost whole China including big cities and small cities totally about 205 cities. Xetimes headquarter based in Beijing, and we have branch offices in Shanghai, Shenzhen, Chengdu, Shijiazhuang. Our services coverage just spread from our offices to whole china.
Since 2002, Xetimes has gained lots of IT experiences with signed many professional technicians to support and deliver local IT services for our customers. We have been working with 2566 clients and 30566 users globally to support them in China.
XAs a world-class IT service provider, Xetimes has been working with 15 countries partners to deliver and localize theirs IT needs in China, therefore we came up with some methods to improve our engineers English speaking level, for example, we established language training center to give them English communication training in a stable period.
Still wait for long time for your needs caused by the different time zone? Come to Xetimes, we have single opint of contact(SPOC) and call center for 24 hours services to solve your problems anytime you need with 2 hours, 4 hours, 8 hours, NBD,3BD SLA.
To save your cost and make you satisfied with our services, Xetimes provides transparent low price and low minimum working hour of “1 hour” and provide free remote monitoring&management to meet your budget and SLA.
Firstly, we know customers needs well with a good,swift,and smooth communication which is the basic foundation for our working. Secondly, our helpdesk response in 10 minutes with your needs, and the professional team will know how to operate and proceed in the best way, our IT operations team will also follow this until everything finishes well.
A customer from US says“Xetimes responses the first time”
“ Xetimes always can response at the first time even we have 12 hours time differences, they provide fast and high quality desktop maintenance services, break fix, trouble shooting for our 5 branch offices in China in Beijing, Shanghai, Guangzhou, Nanjing, and Chengdu. We are strongly impressed by their good service attitude, professional skills, smooth English communication and ability to solve the emergency. They have one single point call center and provide 24*7 services which support us well, we will keep the good and long relationship with them”
A customer from India says“Xetimes is our China branch office”
“ Xetimes outsourced IT strongly supported us, as they have abundant resources and widely covered cities in China from different aspect including IT infrastructure, desktop maintenance, IMAC, network operations, weak electricity cabling, Wireless solutions. So we outsourced our business of clients in China to Xetimes, we consider them as our branch office in China, they know us well and communicate smoothly, they help us with high quality and low cost.