Desktop Operations

Xetimes provides IT desktop operations services to our end users including desktops, laptops, Windows, systems installation, upgrading, computing devices and technical assistance, on site break fix, trouble shooting for Operations Division.Standardizing on hardware and software configurations enables the IT Workstation Support Group to automate configuration and deployment of systems to maximize funding.

With professional IMAC services including Installation, Move, Add, Change for hardware and devices, Xetimes helps our customers to realize IT deployment.

The desktop service provided in either full time on-site service , or dispatch tickets way according to customers SLA needs. Of course, remote support will be the first choice if we can solve customers problem in this way.

  • Remote support withing 15 minutes.

  • Full time on site desktop maintenance.

  • Dispatch services according to customer SLA.

Customized SLA to meet your needs.

We know our customers well, and support our customers and partners according to your needs, We provide different SLA with different response time with below:

  • ●24*7*4 Response
  • ●8*5*NBD Response
  • ●10 minutes remote
  • ●2 hours, 4 hours, 8 hours in same day
  • ●2 hours, 4 hours, 8 hours next business day
  • ●2 hours, 4 hours, 8 hours 2 business days
  • ●2 hours, 4 hours, 8 hours 3 business days
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